Payment.

• All payments are made upfront. The Customer must place their order on the website, through text or wickr and make the payment before we can commence with the process of packaging and delivery.
•  We accept only discreet and anonymous form of payment. We do not accept any PayPal, Venmo, or process credit card payments. This is done to protect the buyer’s identity and ensure discretion and confidentiality for us both. Bitcoin, other cryptocurrencies, Wire Transfers, and Gift Cards are our preferred payment methods.
•  Payments are made in full or as agreed or negotiated at the time of purchase. The shipment will not be delivered until the agreed payment is made in full.

Shipping and Delivery

All orders are packaged very discreetly in padded envelopes with heat sealed sachets inside, no mention of product names or the website name on the outside of the packages.

We ship to all countries including the USA, Canada, Australia, New Zealand and all countries in Europe and Asia. We ship orders from multiple warehouses: China, EU, USA, Kazakhstan. Depending on what you want to order and where to send, as well as to stock availability, we will offer shipping from the optimal warehouse.

Our best shipping method is by air, we use services like, EMS, UPS, United Express, FedEx, DHL and more. The courier services choice is dependent on the delivery location and shipping mode. For wholesale orders that are extra heavy, we can use shipping in a container from the port.

We provide tracking numbers for all orders/packages. You can track your order on psychedeler.com using your order number and billing email and you can also track your shipment on the shipping company’s website. You will get the shipment’s tracking number as soon as the package is registered.

• Shipping and delivery duration is usually 1 to 7 days depending on the shipping mode and your location. Overnight shipment will take 24 hours, not available for all locations.

• The customer is entirely responsible for the shipping fees and other delivery charges in cases where it is necessary. We will not take care this charges no matter the case.

Refund Policy and parcel Replacement.

• Even though 99% of all our shipments go through successfully. Nonetheless, if the customer has waited for over 14 days and still have not gotten their order delivered, if no proof of delivery is present, we will send a second package.

• Our products are 100% high quality and we do not modify your order in any way without your prior consent. However, if the customer feels that the product quality do not meet their expectation or if the package is lost and the customer does not want a shipment replacement, we will issue a refund.

If the customer does not like the product quality and wants to file for the refund,

• They must not consume over more than 5% of the total product purchased.
• They must contact us with their complain within 3 days of receiving the order.
•  They must hold the product intact and ready, we will set up a pickup date and location then one of our agents will pick up the rejected order from the agreed location.

We will not replace a shipment or issue a refund in the following cases.

• Carelessness of the customers in receiving the package. Most packages are sent with the option of NO SIGNATURE upon arrival, so the customer must be on alert so as to receive the shipment once it is delivered. We will not take responsibility for a missing package due to the customer’s negligence.
•  The customer did not pay for the shipping and delivery charges. As mentioned above, the customer is solely responsible for this payment in cases where it is needed.
• The Customer is acting unscrupulously. If the customer has a reputation of always asking for a package replacement then we will not replace their missing shipment no matter the case.
• Customer misspelled their delivery address. The customer must double-check their delivery address before submitting their order.
• The customer failed to Contact us within 3 days of receiving the order.
• Customer has consumed more than an 5% of the total product purchased.
• Customer is not acting in good faith.
• The customer has no waited 14 days for the order to arrive.